Multilingual social media management

Creating content is just the start of your journey into international markets. We help you to communicate and engage with your prospects and customers through multilingual social media management and customer care.

Building a social following in your target markets is a great way of engaging with your international audience, building trust and managing your brand reputation.

If you localise your social media content, but don’t have internal resources to help you monitor and manage your social streams in different languages, then we can help you with that. Our dedicated team of linguists monitor your social streams, ‘like’ comments, respond to questions, field complaints and remove any inappropriate remarks. This way you can rest assured that your brand is represented in the best light, at all times and in all markets.

Every company works slightly differently and uses different tools for social media monitoring and management, so whether you use Hootsuite, Spredfast or any other tool, we can work on the platform of your choice.

Service

Our multilingual social media management services are charged at an hourly rate, and we typically work to a monthly retainer.

The pricing will depend on the number of languages, the number of social streams and the average level of user engagement for each stream.

Process

We start off by getting to know your company, your brand and your audience.

We then create a playbook for our linguists, which contains your brand guidelines, how you want to come across to your audience and generic answers to the most frequently asked questions.

We’ll then monitor your social media streams and engage with your followers according to our playbook.

Examples

♥ French and German social media management and monitoring for a hard drive manufacturer

♥ Spanish social media management and monitoring for a food brand

♥ English social media management and monitoring for a photographic lens manufacturer

Ready for the next step?

If you’d like to find out more about our social media management services, or request a quote, contact us today.